FREQUENTLY ASKED QUESTIONS
We are located at 1605 Bloor Street West in downtown Toronto. We are on the south side of Bloor, in between Dundas West and Keele.
There is Green P street parking along both sides of Bloor, and a Green P lot just west on Bloor at Indian Road. We are a 3-minute walk away from both Dundas West and Keele subway stations.
You may cancel an in-person class booking penalty-free up to 8 hours before the start time. After 8 hours, it will be considered a "late cancel" and you will lose the class pass or members will be charged a $10 cancellation fee. There is no penalty for cancelling an online class.
SOUL FUEL has private washrooms and shower stalls with luxury toiletries and towels. We have a complimentary coffee and tea station for your pre or post-class caffeine needs. We also offer towel service, lockers, and complimentary yoga mat use. Some of our amenities are currently paused due to covid-19. Please see our Reopening Plan for the most up-to-date information.
We sell customizable gift cards through our ONLINE STORE under the "Gift Cards" heading. You can select any amount and send directly to the recipient, and even schedule the day it will be sent on and select a photo! You will need to create an account for all purchases.
For VIRTUAL STUDIO members, simply click on the ON-DEMAND tab at the top of the screen, login, choose your class and click on the hyperlinked title. The video will open in a pop-up window, so if you have trouble make sure you have enabled pop-ups. Google Chrome or Firefox browsers works best to view videos, and if you experience any issues, try using an Incognito window! If you continue to have issues, please email us at [email protected]
Login to your account HERE and click on the MY INFO tab. Click on the Account sub-heading, and then click on Terminate on the righthand side of the screen - simple! There are no penalties for cancelling.
Login to your account HERE and click on the MY INFO tab, and then on Purchase History near the top right. This will show you all of your payments and should work for insurance/benefits claim purposes!